Checking this link is the best place to start! All you need to have on hand is your order number and your email/phone number in order to log in and check the status of your order.
How Can I know My Order Number? You should have received an email or text message when you placed the order with the details of your purchase. The order number is at the top of this message, and it is a 4-5 digit number.
As well, we send a shipping confirmation email/SMS with tracking information once your order has been processed and dispatched through UPS, USPS, FedEx, or DHL (generally within 24-48 business hours after an order is placed).
However, if you didn't receive your shipping confirmation email/SMS or need further help tracking your order, please join our live chat on our site, email us, or send us a text and we will be more than happy to assist!
Our Customer Service team is available at firstname.lastname@example.org, Monday-Friday 07:00 AM - 4:00 PM Pacific Time.